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Frequently asked questions

shipping

How much is shipping? Is there free shipping?

Shipping is free on US orders of $50 or more and Canadian orders of $150 USD or more. Every order also includes complimentary samples.

When will my order arrive?

Orders ship within 1–2 business days. Once shipped, ground delivery takes 2–3 business days to the East Coast and 4–5 to the West Coast. Canadian orders arrive in will have extra processing times in customs.

How do I track my order?

You'll get an order confirmation email as soon as you check out. When your order ships, a second email arrives with your tracking link. If you can't find it, check your spam folder, or email support@ayond.us with your order number.

What should I do if my order has been damaged or lost in transit?

If your product has been damaged please contact us at support@ayond.us

Can I change or cancel my order?

We pack orders quickly, so we can't cancel an order once it's placed. If you need to change an address or item, email support@ayond.us right away with your order number and we'll do our best to catch it before it ships.

Do you offer express shipping?

Yes. UPS Next Day Air is available at checkout. Full size Eau de Parfums can't travel by air, so they always ship ground.

Where do you ship?

We ship to the United States and Canada. PO boxes are welcome, but only through USPS, since UPS, FedEx and DHL can't deliver to them. Canada: duties and taxes may be collected on delivery.

Returns

Can I return my product?

Yes. Unused, unopened full-size products in their original packaging can be returned within 30 days of purchase. Minis, sets (including our Discovery Sets) and sale items are final sale. Not sure what to choose? Our Discovery Sets are the best way to try AYOND before committing to full size.

How do I start a return, and when will I get my refund?

Email support@ayond.us with your order number and we'll send you return instructions. Please don't send items back without contacting us first, and don't send them to the manufacturer. Return shipping is paid by you and isn't refundable. For returns over $75, we recommend a trackable service or shipping insurance. Once your return arrives and is inspected, we'll email you. Approved refunds go back to your original payment method within 10 business days.

My order arrived damaged or was lost. What do I do?

Email support@ayond.us within 7 days of delivery with your order number and a photo of the damaged item and packaging. For a lost package, include your order number and we'll track it down with the carrier. Either way, we'll make it right with a replacement or refund.

product - fragrance

How do I choose a scent?

Start with our complimentary scent assessment at ayond.us/pages/fragrance-finder. It matches you to a scent in a few questions. Or try all six at home with the Fragrance Discovery Set: six 2 ml vials for $50. Wear each one for a full day, since natural fragrances change as they settle into your skin. Still deciding? Email info@ayond.us and we'll help you find your match.

What's the difference between the Eau de Parfum and the Perfume Oil?

Eau de Parfum (50 ml, $150): a spray that projects around you, leaves an impression and creates a personal scent atmosphere.

Perfume Oil (8 ml, $50): a concentrated, alcohol-free oil extrait that wears close and intimate on the skin. Its blend of nourishing oils conditions skin, and the small size is made for your bag and touch-ups.

What are your fragrances made from?

All our fragrances are 100% naturally derived under ISO 16128, the international standard for natural-origin ingredients. That means every material starts from a renewable natural source, such as plants, and is then gently processed. We never use petroleum-based synthetics, phthalates, parabens or synthetic musks. The scent in our skincare comes only from essential oils, essences and extracts.

Do you use synthetic fragrance?

Synthetic fragrance generally means petroleum based fragrance materials, which we do not use.

However, a synthetic can also refer to a material not found in nature, even if the origin of that material is from a natural source. This definition is generally referred to as Naturally Derived, or Natural Origin.

What is naturally derived fragrance?

Naturally Derived, or Natural Origin is an International Standard definition (ISO 16128-1) encompassing cosmetic ingredients. A naturally derived ingredient means the starting material is from a natural source like plants, minerals or microbes. These natural materials undergo processing to create new, naturally derived materials.

All of our Eau de Parfums are 100% Naturally Derived.

Can a fragrance change from batch to batch?

Due to the high level of natural materials in our Eau de Parfums there will always be a slight variation between batches in both color and scent.

product - skincare

Where should I start, and what order do I apply products in?

New to AYOND? Start with the High West Discovery Set ($48). It has minis of our four core formulas, so you can try the full routine before committing to full sizes.

Our daily ritual, morning and night:

1 -Metamorph Cleansing Balm. Massage a quarter-sized amount onto dry skin to dissolve makeup and sunscreen. Add warm water to turn it milky, then remove with a warm, damp washcloth.

2 - Rock Rose Active Serum. Shake gently, then press 2–3 drops into clean skin.

3 - Taos Blue Barrier Cream. Smooth a dime-sized amount evenly over skin.

4 - Amber Elix Vibrancy Oil. Finish with 2–3 drops. Warm it in your palms and take a few slow breaths first for a moment of aromatherapy.

Twice a week, use the Zeolite AHA Detox Mask after cleansing and before your serum. Because it contains AHAs, wear sunscreen during the day.

Is it right for my skin type? I have sensitive skin.

Yes. Our formulas are genderless and made for all skin types. If your skin is sensitive, patch-test a small amount on your inner arm or jawline before applying to your whole face. Give your skin about two weeks to adjust to anything new. If irritation occurs, stop using the product and consult a dermatologist.

What are your products free from?

Our skincare is made without parabens, phthalates, phenoxyethanol, silicones, petroleum products (petrolatum, mineral oil, paraffin), propylene and butylene glycols, PEGs, sulfates (SLS, SLES), artificial dyes, fillers and petroleum-based synthetic fragrance.

Our formulas use organic botanicals and botanical essences in place of water. All products are vegan and cruelty-free.

Gluten: our products contain no direct sources of gluten. A few ingredients are derived from sources like wheat or bran, so if you're gluten-sensitive, check with your dermatologist first.

How should I store my products?

Keep them in a cool, dry place away from direct sunlight. Heat and light can affect natural botanicals, so avoid storing them in a hot car or on a sunny windowsill. Close caps tightly after each use.

Do you test your products on animals?

No, we never test on animals. Our products are certified cruelty-free and vegan.

subscription

How does Subscribe & Save work, and what do I save?

Subscribe & Save delivers your AYOND favorites automatically, so you never run out. You save 10% on every subscription order. Subscribers also get early access to new launches. To start, choose Subscribe & Save on any eligible product page and pick your delivery schedule: every 1, 2, 3, 4 or 6 months. Your subscription begins when you check out.

How do I change, skip or cancel my subscription?

Log in to your AYOND account and go to Subscriptions. From there you can:

Change your delivery frequency or next ship date.

Skip an upcoming delivery.

Add or swap products.

Cancel anytime.

We'll email you a reminder a few days before each shipment, so there's always time to make changes.

How does billing work, and what if a payment fails?

We charge the payment method saved in your account on each scheduled ship date. If a payment doesn't go through, we'll email you. Update your card in your account and we'll try again automatically. If the payment still can't be processed, your subscription will pause until it's updated.

Can I use a discount code on a subscription?

Discount codes can't be combined with subscription orders because your 10% savings is already built in. Subscribers do get exclusive offers throughout the year, so keep an eye on your inbox.

Is there a minimum commitment?

None. Stay subscribed for as long as it works for you, and pause or cancel anytime from your account.

Payment & gift cards

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay and PayPal. [Add Shop Pay, and Shop Pay Installments if offered.] Shopping from Canada? Switch the currency selector to CAD to see prices and check out in Canadian dollars.

Do you sell gift cards?

Yes. Our digital gift cards start at $50 and arrive by email, so they make a perfect last-minute gift. They can be used on anything at ayond.us. Gift cards never expire and aren't refundable or redeemable for cash.

ABOUT AYOND

What is AYOND, and what makes it different?

AYOND means beyond. Based in Santa Fe, New Mexico, since 2018, we create skincare and fragrance grounded in desert flora. Desert plants thrive through extreme heat, dryness and sun by protecting and holding on to moisture, the same stresses that age our skin early. Our proprietary XERAFLORA™ complex puts these resilient botanicals to work alongside advanced biotechnology to deeply hydrate, strengthen and renew skin, with no fillers.

Where are your products made?

All AYOND products are made in the USA with our own chemists and perfumers. We never test on animals, and every product is certified cruelty-free and vegan.

How do I recycle the packaging?

None of our packaging should end up in a landfill. Recycle our glass bottles, jars, boxes and paper trays through your local program. Anything your municipality won't take, such as pumps, droppers, caps and mini vials, can be dropped off at a Pact Collective location.

What materials do you use for your packaging and how should it be disposed?

SKINCARE

ROCK ROSE ACTIVE SERUM

Paper Box - Recycle locally

Paper Tray - Recycle locally

Mixed Material Dropper (Urea Collar, Nitrile Bulb, Glass Pipette) - Pact Collective

Glass Bottle, Paper Label & LDPE Wiper  - Recycle locally

METAMORPH CLEANSING BALM

Paper Box - Recycle locally

Paper Tray - Recycle locally

Mixed Material Cap (Bakelite Cap & HDPE/LDPE Liner) - Pact Collective

Frosted Glass - Recycle locally

AMBER ELIX VIBRANCY OIL

Paper Box - Recycle locally

Paper Tray - Recycle locally

Mixed Material Dropper (Urea Collar, Nitrile Bulb, Glass Pipette) - Pact Collective

Glass Bottle, Paper Label & LDPE Wiper  - Recycle locally

TAOS BLUE BARRIER CREAM

Paper Box - Recycle locally

Paper Tray - Recycle locally

Mixed Material Resin Cap (Polyester and Plant Based Bio-Resin) - Pact Collective

Glass Jar - Recycle Locally

HIGH WEST DISCOVERY SET

Paper Box - Recycle locally

Paper Tray - Recycle locally

Glass Bottles and Droppers - Pact Collective (These items are too small to recycle)

Glass Jars and Lids - Pact Collective (These items are too small to recycle)

FRAGRANCE

EDP

Cellophane - Compost

Paper Box - Recycle locally

Paper Tray - Recycle locally

Wood & Cork Cap - Dispose Locally

Pump - Pact Collective

Glass Bottle - Recycle Locally

OIL PERFUMES

Paper Box - Recycle locally

Cap - Pact Collective

Glass Vial - Recycle Locally

DESERT IN BLOOM FRAGRANCE DISCOVERY SET

Paper Box - Recycle locally

Paper Tray - Recycle locally

Fragrance Vials - Pact Collective