Ayond

Pronounced uh-yond, AYOND is a synonym for beyond.

We create clean, conscious, and transformative remedies for your skin and mind.

Our formulas are made with only powerful and purposeful ingredients, no wasteful fillers.  From the purest organic oils to our potent botanical extracts, we choose efficacious ingredients that nourish and strengthen the skin without compromising the environment. 

We designed eco-friendly packaging and a zero-waste recycling program to offset what we create with the  understanding that true well-being comes from being conscious - of ourselves and of the world around us.

Yes, we partnered with PACHAMA, a technology company that helps monitor and verify global forest carbon projects, to measure and offset our carbon emissions. From the founding of AYOND in 2018, we measured the carbon emissions associated with the production and transportation of our products and our daily operations.

Our calculated emissions are offset by supporting the Brazil Nut Concession Forest Conservation Project in the Peruvian Amazon. The project helps move the local economy away from slash-and-burn agriculture and towards the sustainable harvesting of brazil nuts. The concessions also help maintain biodiversity and the overall health of the local ecosystem.

Carbon emissions are automatically calculated with every order and  we offset those emissions monthly.

We include free samples of Metamorph Cleansing Balm with every order.

Yes, we have an e-gift card available here.

Yes, our products are genderless and suitable for all skin types. However, all  skin is unique and is affected not only by products but also the environment and other external factors. If you have sensitive skin we recommend testing the product away from your face to determine how your skin will react.

When trying a new product we recommend allowing 2 weeks for your skin to adjust.

No, we never test on animals. Our products are certified cruelty-free and certified vegan. 

Our products do no contain any direct sources of gluten. However, there are some ingredients that have been processed from gluten sources like wheat or bran. We recommend consulting your dermatologist before using our products if you have a gluten sensitivity.

We recommend storing your products in a consistently cool, dry place, away from direct sunlight.

If irritation occurs, stop using the product and consult a dermatologist.

If you have sensitive skin we recommend testing the product away from your face to determine how your skin will react.

We never use synthetic fragrance. We use only the highest quality natural essential oils, essences and extracts to create our fragrances.  We are transparent and list each ingredient we use, including those we use for our fragrance blends.

Each product is evaluated for sensitivity and is dermatologist tested and approved.

We create custom products with our chemists in the USA.

Yes, we have free ground shipping for all domestic orders and orders to Canada over $150.

Once an order is placed it cannot be canceled. Please email us at support@ayond.us if you have issues and we will help you try to solve them.

You will get an email with an order number and updates as your order is processed and shipped.

Yes, we ship to Canada.

If your product has been damaged please contact us at support@ayond.us

With Free Shipping you can expect to receive your order within 2-3 days on the East Coast and 4-5 days on the West Coast. 

Yes, we offer next day air via UPS.

We accept all major Credit Cards, Apple Pay, Google Pay & Paypal.

Yes, all of our glass and paper packaging can be recycled locally.  Anything that cannot be recycled through your municipality can be sent to us through our recycling program. None of our packaging should end up in the landfill.

Yes, all our packaging can be recycled. Some of it, like glass, can be recycled locally while other items must be recycled through our recycling program. Learn about our recycling program here.

Please reference below.

ROCK ROSE FACE SERUM

Cellophane - Compost

Paper Sleeve - Recycle locally

Paper Tray - Recycle locally

Paper Box - Recycle locally or use for AYOND Recycling Program

Mixed Material Dropper (Urea Collar, Nitrile Bulb, Glass Pipette) - AYOND Recycling Program

Glass Bottle, Paper Label & LDPE Wiper  - Recycle locally

METAMORPH CLEANSING BALM

Cellophane - Compost

Paper Sleeve - Recycle locally

Paper Tray - Recycle locally

Paper Box - Recycle locally or AYOND Recycling Program

Mixed Material Cap (Bakelite Cap & HDPE/LDPE Liner) - AYOND Recycling Program

Mixed Material Resin Jar (Bakelite Jar, Paper Label & PET Insert) - AYOND Recycling Program

AMBER ELIX FACE OIL

Cellophane - Compost

Paper Sleeve - Recycle locally

Paper Tray - Recycle locally

Paper Box - Recycle locally or use for AYOND Recycling Program

Mixed Material Dropper (Urea Collar, Nitrile Bulb, Glass Pipette) - AYOND Recycling Program

Glass Bottle, Paper Label & LDPE Wiper  - Recycle locally

TAOS BLUE DAY CREAM

Cellophane - Compost

Paper Sleeve - Recycle locally

Paper Tray - Recycle locally

Paper Box - Recycle locally or use for AYOND Recycling Program

Mixed Material Resin Cap (Liquid Crystal Polymer Cap & LDPE Liner) - AYOND Recycling Program

Glass Jar & Paper Label - Recycle Locally

We want you to be happy with your purchase. However, if our products are not right for you, we will accept our products back. They must be at least half-full and within 30 days of the original purchase. Unfortunately products past the 30 day limit and exchanges are not accepted.

To complete your return, email us at support@ayond.us and we will assist you.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ayond.us.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ayond.us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.